The Legal Metrology Department recently imposed a fine of Rs. 50,000 on a petrol pump situated on the National Highway in Anantnag. The penalty was issued after officials discovered that the pump’s nozzle was dispensing less fuel than required. Consumers were receiving approximately 35 milliliters less for every 5 liters of fuel they purchased. This discrepancy was identified during a surprise inspection conducted by department officials.
Table of Contents
Surprise Inspection and Findings
During the inspection, authorities seized the faulty nozzle after confirming the irregularity. It was found that the display panel of the dispensing unit was not accurately showing the correct amount of fuel being delivered. This meant that customers were unknowingly receiving less fuel than what was displayed on the meter. Such a discrepancy directly violates consumer rights and regulatory standards established under the Legal Metrology Act.
The petrol pump operator admitted to the violation and requested a settlement at the departmental level. Consequently, the case was resolved under Section 48 of the Legal Metrology Act, 2009. The penalty was imposed to ensure compliance and deter such fraudulent practices in the future.
Legal Metrology’s Commitment to Consumer Protection
This action against the petrol pump is part of a broader initiative by the Legal Metrology Department to safeguard consumer interests. In recent times, the department has taken strict action against several petrol pumps that were found engaging in similar malpractices. Such inspections play a crucial role in maintaining fairness and transparency in fuel transactions.
The department has urged consumers to be vigilant while purchasing fuel. It is their right to check the quantity of fuel being dispensed. Every petrol pump is required to keep a verified 5-liter conical measure for consumers to verify the accuracy of the fuel they receive. Petrol pump management must facilitate such checks whenever a customer requests it. This measure ensures that consumers are not deceived and receive the correct quantity of fuel for their money.
The Importance of Consumer Awareness
Consumers often rely on fuel stations to be honest and transparent in their services. However, cases like this highlight the importance of awareness and vigilance. By actively checking fuel quantities, customers can prevent themselves from being overcharged or under-served. The Legal Metrology Department advises consumers to:
- Request a quantity check – Every petrol pump should have a 5-liter conical measure to verify fuel delivery.
- Observe the fuel dispensing process – Ensure that the nozzle and display panel are functioning properly and delivering the right quantity.
- Report discrepancies – If any irregularities are found, consumers should report them to the concerned authorities for immediate action.
- Be aware of their rights – Understanding consumer rights and regulations under the Legal Metrology Act can help individuals take necessary actions against fraudulent practices.
What You Need to Know
What should a consumer do if they suspect fuel quantity fraud at a petrol pump?
If a consumer suspects that they are receiving less fuel than what is displayed on the pump, they should immediately request a quantity verification using the mandatory 5-liter conical measure. If discrepancies persist, they should report the issue to the Legal Metrology Department or the appropriate consumer grievance cell.
How does the Legal Metrology Department ensure fair fuel transactions?
The department conducts surprise inspections, verifies dispensing units, and takes strict action against pumps that violate regulations. Petrol pump owners found guilty of fuel quantity fraud are penalized under the Legal Metrology Act to deter further malpractices and ensure fair transactions.
